Moving? Compare both addresses

Your switchover plan

Put in your move date and we will work out when to do each step, so you never arrive to a dark house or pay for two addresses at once.

1. 1

   Check what serves the new address

   28 days before

   Internet especially — installation slots book up furthest ahead, and availability differs street by street.

2. 2

   Order internet for the new address

   21 days before

   Book installation for moving day or the day after. Ask whether self-installation is available.

3. 3

   Set start dates for electricity, gas and water

   14 days before

   Start them the day before you take possession so you are never moving in the dark.

4. 4

   Set stop dates at the old address

   14 days before

   The day after you leave, not the day you leave. Overlapping by one day costs pennies; a gap costs a service call.

5. 5

   Confirm every appointment

   7 days before

   Providers do quietly reschedule. A five-minute call now avoids a wasted day.

6. 6

   Photograph the meters at both properties

   Moving day

   The only defence against an estimated bill you disagree with.

7. 7

   Test the new connection, then cancel the old

   1 days after

   Never cancel before the new service is confirmed working.

8. 8

   Check the first bills

   14 days after

   Confirm start dates and readings match what you agreed, and that no unexpected deposit was charged.