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Speed guide

How much speed do you actually need?

Most households pay for two or three times the speed they use. Here is how to work out the right number, and why it is smaller than the adverts suggest.

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What each activity needs

Activity Speed needed Notes
Email, messaging, browsing Under 2 Mbps Effectively free on any modern connection
Music streaming Under 1 Mbps Even at high quality
SD video 3 Mbps Per stream
HD video (1080p) 5 Mbps Per stream
4K video 15 – 25 Mbps Per stream
HD video call 3 – 4 Mbps Both directions — upload matters here
Online gaming Under 5 Mbps Latency matters far more than speed
Large game download As much as available Occasional, and can run overnight

The household calculation

Add up the busiest realistic moment in your week rather than the theoretical maximum. A household with two 4K televisions, someone on a video call and a console updating in the background needs somewhere around 70 Mbps. Round up for comfort and you land near 100.

Household Comfortable plan
One or two people, streaming and browsing 100 Mbps
Family of four, some 4K, one home worker 300 Mbps
Five or more, heavy simultaneous use 500 Mbps – 1 Gbps
Anyone uploading large files regularly Fiber, whatever the download figure

The two numbers nobody advertises

Upload speed determines how well you can send: video calls, cloud backup, uploading photos, working on shared documents. Cable plans typically upload at a small fraction of their download speed, and it is the constraint people actually notice when working from home.

Latency — the delay before a response starts — determines how instant the internet feels. A 50 Mbps fiber connection with 5 ms latency feels faster in everyday use than a 500 Mbps satellite connection with 600 ms latency, because most browsing is many small requests rather than one big transfer.

Before you upgrade, check the Wi-Fi

A very large share of "my internet is slow" is actually "my Wi-Fi is slow". Upgrading the plan does nothing about that, which is why people sometimes pay more and notice no difference at all.

  1. 1 Run a speed test on a device plugged in by ethernet. That is your real connection speed.
  2. 2 Run the same test over Wi-Fi in the room where it feels slow, and compare.
  3. 3 If the wired result matches your plan and Wi-Fi does not, the fix is the router or its placement.
  4. 4 Move the router out of cupboards and corners, toward the centre of the house and higher up.
  5. 5 For larger homes, a mesh system helps far more than a faster plan does.
FAQ

Frequently asked questions

Is 100 Mbps enough for a family?

For most families, yes. It comfortably supports several HD streams, a 4K stream and video calls at the same time. Households of five or more with heavy simultaneous use benefit from 300 Mbps or more.

Do I need gigabit internet?

Rarely. Gigabit is useful if you routinely move very large files, run servers, or have many heavy users at once. For streaming, browsing and video calls, the difference over 300 Mbps is not perceptible.

What speed do I need to work from home?

Around 25 Mbps down and 5 Mbps up covers video calls and normal work comfortably. The upload figure and stable latency matter far more than a big download number.

Why is my speed test slower than my plan?

Test wired before concluding anything. Wi-Fi, an old router, the device itself, or the test server can all cap the result. If the wired test also falls short consistently, that is worth reporting.

Free concierge

Rather have someone else do the comparing?

Tell our team what your household actually does online — how many streams, how many gamers, whether anyone works from home — and they will come back with two or three real options, negotiate the promo, and book the install window.

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    8:00am – 6:00pm PST, no phone tree

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    We time the switch so you are never paying two providers

Takes about 4 minutes

Let's get you connected

Every broadband, TV and utility provider's plans and pricing — from a single address.

Prefer to talk it through? Call our free concierge on 716-254-3097